■ You did not use the product after purchase, can you get a refund?

Modified on Wed, 11 Oct 2023 at 08:14 AM

No refunds or cancellations will be accepted if you do not use the service after purchase. Plans are valid for 3 months from the date of purchase. If the plan is not installed, it can be installed on another device. If you have already installed the plan, you can install it again by reissuing the code if it has not been opened. 

■What should I do if I deleted my eSIM? (Procedure for reissuing an eSIM)  

  Please refer to the Terms of Service for details. 

If you have any other questions, please contact our chat support.

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