Knowledge base

About Trifa (2)

What is eSIM? (1)

■ What is eSIM?

What is Trifa? (1)

■ About Trifa

User Guide (7)

Flow Until Use (2)

Flow after use: (2)

■ How to switch back to the SIM card you were using domestically, after returning to your home country?
■ What should you do with the eSIM after your trip is over?

About Data capacity (3)

How to install eSIM to your device? (1)

■ Do you need to remove your current SIM to use the eSIM?

About Calling and Tethering (2)

About Refund and Cancel (3)

■ Is it possible to be refunded if you find out your device doesn't support eSIM or has not been SIM unlocked after purchase?
■ You did not use the product after purchase, can you get a refund?
■ Can I cancel if I test positive for the COVID-19?

Notes on settings (8)

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Available devices and supported countries (3)

Your device must be eSIM compatible. (4)

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The device must be SIM-free (1)

■How do I check if my device is carrier-locked?

Supported Countries (3)

About Plans and Fees (4)

About Payment (4)

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Data capacity and data plans (5)

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Troubles and defects (3)

At the time of purchase (2)

Error when installing eSIM (6)

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Error after installing eSIM (9)

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