■How do I check if my device is carrier-locked?

To use a eSIM, your device must be SIM-unlocked (carrier-unlocked) or SIM-free. 

Please follow the instructions below to confirm that your device is SIM unlocked.

If your device is carrier-locked, you may use online unlocking procedures from carrier's website.

For iOS:

1.  Open "Settings"

2.  Select "General" 

3.  Select "About" 

4.  "Carrier Lock" : if you see " SIM locked ", please get in touch with your to unlock your device.
 

For Android (ex. Pixel):

**Settings may be different on different model/device.

1. Open "Settings" app 

2. Select "Device Information" 

3. Select "SIM card status" 

4. If "SIM lock status" is "Allowed", the SIM lock has been removed. 

If you have any questions or concerns, please feel free to contact our chat support .