■ The program does not proceed from "Activating".

Modified on Sun, 24 Sep, 2023 at 5:03 PM

・For customers using iOS, there are cases where the Triffa eSIM remains in the "Activating..." state and does not proceed. 

・The activation process may take a few minutes to a few hours to complete activation. Please wait for a while. 

・If the activation does not complete after a few minutes, try restarting your iPhone. If the message "Activating..." is still displayed immediately after restarting, please wait a little longer.  (it may take several hours). After the activation is complete, it will automatically switch to "On.” 

・Please connect to Wi-Fi, etc., and check if it turns "ON". 

If you have any questions or concerns, please feel free to contact our chat support .

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